FAQS

You Asked, We Answered

RETURNS POLICY 

All returns that require a full refund must be made within 7 days of purchase and received back in the original condition they were sent to qualify.
In the unfortunate case that any items are received damaged please contact us within 24 hours of delivery with pictures to show the damage. Upon satisfaction a full refund will be issued straight away.

SHIPPING POLICY

We aim to deliver all ordered items within 3 working days however in some cases items are handmade to order and delivery times may vary. We will endeavour to contact you to let you know when to expect delivery if the league time is different to the standard. Please do not hesitate to contact us should you have any questions regarding deliveries

LOOKING FOR SOMETHING A LITTLE BESPOKE? 

Due to certain items being handmade to order it may be possible to offer you an item made a little more bespoke for example Our Nine Angels Jesmonite range has some beautiful colours already available however maybe just not quite the colour you would like. As they say if you don’t ask you don’t get so why not message us if you fancy the idea of some tea light holders in bright green with orange and pink spots on or maybe something a little more subtle and let’s see what we can do